Seat assignment refused
Insufficient wallet balance
Insufficient wallet balance
The most common one. Top up — minimum ₹5,000 / $70 — and try again. Nothing was charged and nothing changed. See Wallet.
“User already has an active seat”
“User already has an active seat”
A customer holds one main plan at a time. Assigning the same plan extends them by 30 days; assigning a different one is refused until the current seat expires or you remove it.
“Already has a subscription”
“Already has a subscription”
The account holds a plan bought directly or through another panel. A seat cannot replace it — this stops you paying for access they already have.
Nothing happens at all
Nothing happens at all
Check whether your panel is in maintenance mode. All changes are blocked while it is on.
Domain will not verify
You have not waited long enough
You have not waited long enough
DNS propagation takes minutes to hours. Refresh re-checks; it does not speed anything up.
The record is proxied
The record is proxied
Cloudflare’s orange cloud hides it from verification. Set the record to DNS-only until the domain is active.
The record name is wrong
The record name is wrong
For
app.yourbrand.com most providers want just app in the name field. Entering the full address creates app.yourbrand.com.yourbrand.com.You used your bare domain
You used your bare domain
Use a subdomain. A bare domain cannot use the CNAME method — see Custom domain.
The check expired
The check expired
A pending domain does not wait forever. If DNS was never added, remove the domain and add it again.
Customers are not getting emails
1
Did you just enable SMTP?
Untested SMTP is the usual cause. Send a test from the Email page and check it arrives — including the spam folder. See Email and SMTP.
2
Check SPF, DKIM and DMARC
Correct credentials get mail sent; correct DNS gets it delivered.
3
Use a temporary password instead
The reliable workaround, and what most resellers do anyway — set one in Users and send it over WhatsApp.
“This address is not an active panel”
The address does not resolve to a live panel. Usually:- The custom domain is still verifying or provisioning
- The domain was removed
- You typed the subdomain wrong
yourname.gfxtoolz.ai address always works, so use it to confirm the panel itself is fine.
A customer cannot sign in
Forgotten password
Forgotten password
Reset it yourself from Users — email a reset link, or set a temporary password if they cannot receive mail.
They signed in but see no tools
They signed in but see no tools
They have no seat. Adding a customer creates the account; a seat grants access.
Device limit reached
Device limit reached
Check Devices in their drawer. Remove one, or use Sign out to clear them all.
They are using the wrong address
They are using the wrong address
Customers sign in on your panel, not
reseller.gfxtoolz.ai. That one is yours alone.A tool is broken
Check the Status page first. If it is genuinely down, report it with the tool name, the error, when it started and how many customers are affected — see Support and downtime.Tools usually break for every panel at once and are fixed centrally. One clear report is more useful than several.