Add customers, reset their passwords, manage their devices and remove accounts.
Users — every customer on your panel, and whether they hold a seat.
Users is where your customers live. The page describes itself: “The people who sign in to your panel. Give them access by assigning a seat.”Every account here belongs to your panel alone. No other reseller can see them, and they cannot see anyone else’s.
Press Add customer. You need their email and first name; last name is optional. Then choose how they get in.
Add customer — invite by email, or set a temporary password yourself.
Send an invite
Set a temporary password
The customer receives a branded email inviting them to set their own password.Use this when you know the address is live and monitored. The email carries your branding and links to your domain — see Email and SMTP.
You choose the password and pass it on yourself — WhatsApp, Telegram, in person.Use this when email is unreliable, which is common. The customer is forced to change it at first sign-in, so a temporary password never becomes a permanent shared one.
Minimum 8 characters. No email is sent in this mode — delivering it is your job.
Adding a customer does not give them access. The drawer says it plainly: “No seat — they can sign in but have no tools.” Assign a seat next — see Seats and plans.
When a customer forgets their password or loses access to their email, you fix it yourself — no need to contact us.
Email a reset link
“Best when they can still read their email.” A branded reset link goes to their address.
Set temporary password
“Use when they cannot receive email — send it to them yourself. They must change it at next sign-in.”Generate creates a strong one for you.
Resetting a password signs the customer out everywhere. That is exactly what you want if the reason for the reset is that someone else got hold of the account.
You can reset a password, but you cannot change a customer’s email address. Changing the address on an account is effectively taking it over, so it stays with us. Contact us if a customer genuinely needs theirs changed.
The drawer lists every device signed in, against the plan’s cap. You can remove a single device, or use Sign out to end every session at once.
Device lists are your best account-sharing signal. One customer showing many devices in different places is usually sharing a login — Sign out plus a password reset resolves it immediately. You are accountable for your customers’ behaviour: see Acceptable use.
Remove deletes the account from your panel. You are asked to type their email to confirm, because it cannot be undone.
Removing a customer does not refund a seat you have already paid for. If they have 20 days left, that money is spent. Where you can, wait for the period to end instead.
Customers can also create their own accounts on your panel. They still arrive with no access until you assign a seat, so self-signup collects leads rather than giving tools away.
