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The reseller Wallet screen showing balance, top-up panel and activity ledger

Wallet — balance, self-serve top-up, and the full ledger.

Your wallet is a prepaid balance in your account currency. Seats and your panel fee are paid from it, and it is the only thing you ever pay us. The page header states the rule plainly: “Seats are debited from this balance at your discounted rate.”

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Your currency

Your wallet currency is fixed when your application is approved, based on the country you applied from — India → INR, everywhere else → USD. The balance card also tells you what your customers see, for example “Denominated in USD · your customers see prices in AED” when you have set a display currency. Those are two independent things: see Pricing manager.

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Topping up

Top-ups are self-serve — you do not need to ask us. Enter an amount, or use one of the quick buttons, and check out.
1

Enter an amount

Type it, or press a quick-amount button. Below the minimum, the top-up is refused.
2

Press Top up

Checkout opens in the same window.
3

Pay

The balance appears in your ledger as soon as the payment settles.
The top-up panel states: “Minimum $70.00. The pre-tax amount is credited to your wallet.” Your wallet is credited the amount you entered; anything added at checkout is invoiced separately rather than turned into spendable balance.
Top-ups must use your wallet currency. A mismatch is rejected — you cannot top up a USD wallet in rupees.

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What comes out of it

Seat debits

Every seat you assign or extend, at your discounted rate. The description names the plan and the customer, so any charge traces back to who it served.

Panel fee

Your monthly panel fee, debited automatically. It appears as its own ledger entry — “Panel fee · monthly”.
Nothing else. No per-customer charge, and nothing is ever automatically charged to a card — the wallet is prepaid, so you top it up deliberately.

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The ledger

Every movement is recorded newest-first, with a running balance in the right-hand column. Entries are tagged with a coloured chip: The footer shows the total entry count and pages through them.
The ledger is your bookkeeping record. Your seat debits over a month are your cost of goods for that month — compare against what you collected from customers to see your true margin.

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Running out mid-sale

If your balance will not cover a seat, the assignment is refused outright — nothing is charged, nothing is half-applied, and the customer’s account is untouched. Top up and assign again. The Overview dashboard estimates your runway (”≈ 290 days at your current burn”), which is the number worth glancing at before a batch of renewals.

Keep a buffer

A balance covering several seats means you are never stuck mid-conversation with a customer who has just paid you. Running the wallet to zero is the most common self-inflicted outage.