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Account

A customer's account page

The Account page — where customers manage themselves.

Where a customer changes their own password, checks their plan, and manages their signed-in devices.
Do not switch this entry off in Navigation. Every password change and device cleanup becomes a support message to you if you do.
Customers cannot change their own email address, and neither can you — that stays with us. See Users.

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Status

The tool status page

The Status page — current tool availability.

Shows which tools are working. It is the first thing to check when a customer reports a problem, and it answers most “is it broken or is it me” questions without either of you writing a message.
Point customers here in your welcome message. A customer who checks Status first sends you far fewer tickets during an outage.
If a tool is genuinely down, report it — see Support and downtime.

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Extension

The browser extension page

The Extension page — install instructions for the browser extension.

Some tools are opened through a browser extension. This page tells your customers how to install and sign in to it, carrying your branding throughout.
Both Status and Extension are on by default and can be switched off in Navigation. Switching one off removes the menu entry and makes the page unreachable — so if your customers need the extension, leave it on.
Every page you publish under Legal pages appears here too, linked from the footer, and is reachable without signing in. There are two footers: the one signed-in customers see, and the public one shown to visitors and payment-gateway reviewers. Published pages are added to both automatically.
A manual footer link pointing at a different URL from a page you also publish will appear twice — de-duplication matches on URL, not label. See Footer.