> ## Documentation Index
> Fetch the complete documentation index at: https://reseller-docs.gfxtoolz.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Acceptable use

> What you and your customers may and may not do with the tools.

These rules exist for one reason: the tools are shared infrastructure. Abuse by one panel degrades or breaks access for everyone — including your customers.

<Warning>
  You are accountable for your customers' behaviour. "My customer did it" is not a defence, because from the platform's side there is no difference between you and an account you created.
</Warning>

## Never permitted

<AccordionGroup>
  <Accordion title="Extracting or sharing credentials" icon="key">
    Do not extract, save, publish or resell tool logins, cookies or session tokens. You are reselling **access through the panel**, not accounts. This is the single fastest way to have a reseller account closed.
  </Accordion>

  <Accordion title="Account sharing" icon="users-slash">
    One customer account is for one person. Selling one seat to be shared among a group, a team or a community is a breach — sell them a seat each.
  </Accordion>

  <Accordion title="Automation and scraping" icon="robot">
    No bots, scripts, bulk automation or mass downloading. Tools are for normal human use.
  </Accordion>

  <Accordion title="Circumventing the seat model" icon="ban">
    Do not attempt to obtain access outside the panel, bypass limits, or work around the way seats are counted and charged.
  </Accordion>

  <Accordion title="Reselling to other resellers" icon="layer-group">
    Sell to end users. Do not set up sub-resellers who sell on again — if someone wants to resell, send them to us to apply.
  </Accordion>

  <Accordion title="Illegal or infringing use" icon="gavel">
    Nothing unlawful in your jurisdiction or ours, and no use that infringes anyone's rights.
  </Accordion>
</AccordionGroup>

## Fair usage

Even within the rules, usage should look like a person working. Unusual patterns — a single account downloading at machine speed, or signing in from many places at once — get flagged automatically.

<Note>
  Flags are reviewed before anything happens, and normal heavy use by a genuine customer is not a problem. We are looking for sharing and automation, not for people who work a lot.
</Note>

## How you are expected to police your panel

<CardGroup cols={2}>
  <Card title="Watch device lists" icon="laptop">
    A customer with many devices in different places is usually sharing a login. Check under [Managing users](/panel/users).
  </Card>

  <Card title="Act when you see it" icon="hand">
    Log the account out everywhere, reset the password, and tell the customer. You have both tools in your panel.
  </Card>

  <Card title="Publish your own rules" icon="file-contract">
    Your Fair Usage Policy page sets these expectations with your customers in writing. Publish it — see [Legal pages](/customize/pages).
  </Card>

  <Card title="Tell us early" icon="comments">
    If you discover a customer abusing the tools, tell us. Reporting it yourself is treated very differently from us finding it.
  </Card>
</CardGroup>

## What happens on a breach

<Steps>
  <Step title="We contact you">
    With what we have seen and which account it relates to.
  </Step>

  <Step title="You resolve it">
    Usually by suspending or removing the customer.
  </Step>

  <Step title="Repeated or ignored breaches escalate">
    Continued abuse can lead to suspension of your reseller account.
  </Step>
</Steps>

Deliberate credential extraction or organised abuse can result in immediate closure without the steps above.

<Tip>
  Set expectations with customers when you onboard them. Most abuse comes from people who assumed sharing was fine because nobody told them otherwise.
</Tip>