> ## Documentation Index
> Fetch the complete documentation index at: https://reseller-docs.gfxtoolz.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer panel overview

> The two-panel model, how your panel is found, and what a customer meets before signing in.

This tab documents the panel **your customers** use — not the one you manage it from. The panel itself carries your branding throughout.

<Note>
  The one exception is tool access, which runs through our shared proxy hosts — a customer opening a tool may see a `gfxtoolz.ai` or `gfxtoolz.com` address. That is expected; see [Where our domains can still appear](/customize/branding).
</Note>

## Two panels, two addresses

|                  | Your reseller panel    | Your customer panel                        |
| ---------------- | ---------------------- | ------------------------------------------ |
| **Address**      | `reseller.gfxtoolz.ai` | `yourname.gfxtoolz.ai`, or your own domain |
| **Who signs in** | You                    | Your customers                             |
| **Branding**     | GFXToolz               | **Yours**                                  |

<Warning>
  Your reseller login does **not** work on your customer panel, and a customer account does not work on the reseller panel. They are separate accounts on separate addresses.
</Warning>

<Tip>
  The reseller sidebar has a **Your customer panel** link that opens yours in a new tab. To see it as a customer really sees it, create a test customer, give them a seat, and sign in as them in a private window.
</Tip>

## How your panel is recognised

Your panel is identified by the **address it is opened on**. Every request to `yourname.gfxtoolz.ai` — or your own connected domain — resolves to your reseller account, and your branding, pricing, pages and appearance are applied from there.

This is why a customer of one reseller can never see another reseller's panel, prices or customers, even though everything runs on shared infrastructure.

## Public vs signed-in

Some of your panel is reachable **without signing in**, because it has to be:

<CardGroup cols={2}>
  <Card title="Public" icon="globe">
    The sign-in page, your pricing storefront, and every legal page you publish.

    A payment-gateway reviewer and a search engine are never logged in.
  </Card>

  <Card title="Signed in only" icon="lock">
    Home, Tools, tool pages, Account, Status and Extension.

    Tools themselves additionally require a live seat.
  </Card>
</CardGroup>

## What a customer without a seat sees

They can sign in, and they will find no tools. The reseller panel says it plainly in the customer drawer: *"No seat — they can sign in but have no tools."*

They still see your branding, your pricing page and your legal pages — so a customer who has not paid yet lands somewhere that can sell to them, rather than on an error.

<Note>
  This is why self-signup is safe to leave on: an account by itself grants nothing until you assign a seat. See [Seats and plans](/panel/seats).
</Note>

## If a panel is not reachable

A visitor who opens an address that is not an active panel is told so plainly — *"This address is not an active panel."* That happens when a domain is still verifying, has been removed, or the panel is suspended.

While you have **maintenance mode** on, your customers see a maintenance screen instead of the panel.